Antaskly (“we”) operates the Antaskly customer app, the Antaskly partner app and antaskly.com — a home-services platform in Ho Chi Minh City. This policy explains what data we collect, why, and the choices you have.
What we collect
- Account: phone number (OTP sign-in), name, optional profile photo, preferred language.
- Bookings: service addresses and map pins, booking details, photos you choose to attach, booking history.
- Location: the partner’s GPS location during an active job while location services are on (so you can follow it on the map); locations you choose to share in chat.
- In-app communication: messages, photos and voice notes between customers and partners. Voice calls are transmitted via our voice provider — neither side sees the other’s phone number.
- Payments: for cash payments we record the paid status in the app. When MoMo, ZaloPay and cards go live, transactions will be processed by licensed payment providers — we never store your card number.
- Points & referrals: your Antaskly Points balance, redemption and referral activity.
- Device: push notification tokens, device type, app version and crash diagnostics.
How we use it
- To provide and run the service: matching partners, pricing, job tracking, payments and points.
- Safety: partner profile and identity review, and fraud prevention.
- Customer support and incident reports.
- Notifications about your bookings.
- Compliance with legal obligations.
We do not sell your personal data.
Sharing
- Between customer and partner: once a job is accepted, each side sees the other’s name, photo and the details needed for the job — never each other’s phone number.
- Service providers: voice-call infrastructure, push-notification delivery, and payment gateways once live.
- Authorities: where required by law.
Storage & security
Data is stored on infrastructure we manage, encrypted in transit, with restricted internal access.
Retention & deletion
We keep data while your account is active. You can delete your account in the app: Profile → Delete account. This is permanent — your personal profile is removed and booking history is anonymized where records must be kept. You can also email support@antaskly.com.
Your rights
Under Vietnamese personal-data-protection law (including the Law on Personal Data Protection and its implementing regulations), you may access, correct or delete your data, withdraw consent, and lodge complaints about processing. Contact support@antaskly.com to exercise these rights.
Children
Antaskly accounts are for people 18 and over. Our services are not directed at children.
Changes
If this policy changes materially, we’ll notify you in the app or on this website. The latest revision date is always shown at the top of this page.
Contact
Privacy questions: support@antaskly.com.